Shipping And Delivery Information

Delivery/Shipping Guidelines

We have several options to ensure your order is fulfilled in a timely manner. Some of our items are delivered to you directly from your local store, others come nationally from one of our warehouses or vendors. The amount of time your order will be in transit varies according to item location, category, size, weight, and shipping/delivery type.

Shipping

Smaller, lighter weight items will be sent via UPS. Shipping time depends on factors such as processing time in our locations and UPS availability. The majority of orders will ship within 48 hours of order. You will receive a UPS tracking code via email once your order is ready to ship.

Delivery

Once your delivery order has been placed, the delivery time will depend on the distance between your delivery address and the origin of the item you are having delivered*.

    • Local Delivery: Your item(s) will be delivered to you by your locally owned and operated store. You will be contacted by a store associate within 48 hours of item arrival in the store to schedule delivery to your home. Upon delivery, the item(s) will be brought into the first entryway on the first floor. Hook-up of the item and haul-away of the packaging or debris is not included. Hook-up and Haul-away of the item and the packaging may be available at an additional charge.
    • Standard Delivery: Your item(s) will be delivered to you directly from our warehouse. You may be able to select a desired delivery date online while placing your order. The evening before your scheduled delivery date, you will receive an automated call confirming your delivery timeframe. Hook-up and Haul-away are included.

      For most products, Standard Delivery includes:
      • The delivery team will relocate or haul away one old item to another location on the premises for each new item purchased. This makes way for the new item to be set in place.
      • If the item is in a carton, our professional delivery team will remove the item from the carton and remove all packaging items from the premises.
      • The delivery team will set the item in place, level, and complete any basic connections. This might include connecting an electric range to an existing outlet or connecting washing machine hoses to existing, code approved and fully operational water supply shut-off valves.
      • The delivery team will test the item for basic operation. This would typically include turning on the unit to make sure it turns on.

Haul Away Details:

      • Haul away is available on a one-for-one replacement basis only
      • Item requested for haul away is limited to similar appliance type
      • Commercial grade appliances and installed appliances are not eligible
      • Item must be ready for pick up at the time of delivery

Please note: In order for our team to perform basic hook up of your product you must obtain the necessary new accessories. You can purchase them online at the time of placing your order or purchase them individually. If you do not have new accessories at the time of delivery our team will NOT be able to hook up your item and additional fees may be applied to do so.*Delivery method will be determined based on the location of your item and your delivery address.

If Installation Is Required
Installation and/or hook-up of some appliances are NOT included in your delivery fee. Connections for dishwashers, drop-in ranges, gas ranges, gas dryers, air conditioners, water heaters, wall ovens, surface units or cooktops are available at an additional charge and can be scheduled by your local Sears Hometown store. Please call your store for more details.

Additional Information

  • Delivery is available on certain days of the week based on the delivery zip code (excluding major U.S. holidays)
  • Delivery is available to U.S. addresses only
  • Delivery is not available to P.O. Boxes
  • Additional charges may apply to large, bulky, or oversized items

Most deliveries will be scheduled between 8am and 8pm

Delivery Pricing

The price for delivery is calculated based on the distance from your delivery address to the closest location where the product exists. Delivery charges are non-refundable.

Returns

For more information on our return policy and process please visit the Return Policy page.