Privacy Policy
Last Updated March 8, 2021

Privacy Policy

This website (“Site”) is owned and operated by a Sears Authorized Hometown Stores, LLC. and our affiliates (“SAHS,” “us,” “we,” or “our”). At SAHS, we want you to understand what information we gather about you, how we use it, and the safeguards we have in place designed to protect it. This Privacy Policy applies to information collected through this Site.

Your use of this Site, and any disputes arising from it, are subject to this Privacy Policy as well as our Terms of Use and all of its dispute resolution provisions, including arbitration, class action waiver, limitation on damages and choice of law.

BY USING THIS SITE, YOU APPROVE AND AGREE TO EACH OF THE TERMS AND PRACTICES DESCRIBED IN OUR POLICY.

What Type Of Information Do We Collect And How Do We Use It?

We may collect personally identifiable information (“PII”) from you such as your name, email address, mailing address, telephone number, mobile phone number, credit card number, birth day, and rewards number you voluntarily submit to us when you purchase items from us, sign up for one of our services or programs, or register with our Site. We may also collect PII from you if you subscribe to our email program, participate in sweepstakes, contests, and surveys, or in connection with content or suggestions you post on this Site. Please note that message and data fees may apply if you register for mobile alerts.

We and our third party service providers may use your PII to: process and fulfill your orders; notify you of your order status; provide you with mobile alerts; prevent fraud and otherwise

provide you with customer service; respond to your inquiries and requests; create an account and register you as a registered Site user; to send you information regarding this Site, as well as about our products, programs or services; customize your experience on this Site and on other SAHS Sites; or provide you with other services. We may also use the PII we collect from and about you for our business purposes, such as data analysis, audits, developing new products and services, enhancing our Site, improving our services, personalizing your experiences, identifying usage trends and determining the effectiveness of our promotional campaigns.

We and our third party providers also may use the information we collect to monetize or add predictive analytics, such as to identify trends, measure performance of our Site or services, to develop and market additional products and applications, and for such purposes as enabling additional website analytics and research concerning the Site and our services.

We also collect certain information about your use of the Site (“Usage-Information” – for example, interests, hobbies, lifestyle choices, groups with whom you are affiliated) from you when you visit this Site. Usage Information may be collected from you through cookies, pixel tags (also called web beacons or clear gifs), local shared objects, device ID, and other technologies (collectively, “Cookies”), which are small bits of information placed on your device (computer, tablet, smartphone) or web browser. We and our third party service providers also use these technologies to identify your IP address, browser type, domain name, and specific web pages through which you click. This information is collected automatically and utilized to help us look for trends to improve our Site and your interactive experience, Site operations, and fraud prevention. This technology also allows us to recognize you when you return to this Site and to provide you with a customized experience that we feel will be of value to you.

Most web browsers allow you to exercise control over certain Cookies by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable cookies, please note that you may not be able to take full advantage of a personalized experience on this Site and on other SAHS sites.

Some Site features may make use of your device attributes and settings that will allow our Site to determine your physical location. Such technologies may include IP address mapping, Wi-Fi, GPS signals, cell tower positioning or other technologies. We use this information to enhance and personalize your experience and provide you with offers, products and services that may be of interest to you. For example, this Site may help you find your closest store or send you messages that may be of interest to you based on your current location. SAHS has no control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location based features and functionality offered by this Site.

We also may collect other information about you from third parties, including, demographic information (such as number of household members, age, and gender) and information about your purchase preferences. We use this information to customize your experience on our Site and on other SAHS family of business Sites, and to provide you with the most relevant products, services and offers.

We may also use browser data such as Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Site for fraud prevention or other purposes. During some visits, we may use software tools such as JavaScript to measure and collect session data, including for example, page response times, download errors, page interaction information, and methods used to browse away from the page.

What Information Do We Share And With Whom?

We do not rent or sell your PII to marketers outside the SAHS family of businesses, unless indicated in this Privacy Policy or you otherwise authorize us to do so.

We may share your information with members of the SAHS family of businesses and related and unrelated business partners to provide you with products or services that you have requested, and promotional offers we believe will be of interest to you. This includes all SAHS affiliates, Transform Holdco, as well as other selected businesses, with which SAHS or its affiliates have a relationship and which have agreed to adhere to our strict standards for providing quality products and services, responding to your needs, and protecting customer information.

We also may share your PII with our third party service providers that need access to your PII to provide operational or other support services, such as credit card processors, shipping agents, installation and delivery, call center and live chat support, and product fulfillment vendors, who must maintain reasonable security procedures and practices safeguard your PII. Unless otherwise disclosed to you, our service providers are prohibited from using your PII for their own marketing purposes.

Similarly, we may share your PII with third party service providers for purposes such as data analysis, audits, enabling additional website analytics and research concerning the Site and our services, and managing our business.

We may provide information about you to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it or to respond to requests from government authorities. There may be instances when we may use or disclose your information in order to protect or defend the legal rights or property of SAHS or its affiliated companies or their employees or agents, to protect the rights, privacy, safety or security of users, members or others, and to protect against fraud.

SAHS may sell, transfer and/or share some or all of its assets to third parties in connection with a merger, reorganization or sale of assets, or in the event of bankruptcy. In such an event, PII may be one of the assets transferred. You will be notified via email or a notice on our Site of any such change in ownership or control of our PII.

How Do We Handle PII Collected From Children?

This Site is a general audience site and we do not knowingly collect PII from children under 13 years of age. If we have actual knowledge of children under age 18 using the Site, their PII will be deleted from our systems.

What About Links To Other Sites?

This Site may contain links to other websites that are not owned and operated by SAHS. SAHS is not responsible for the privacy practices of non-affiliated websites. You should read the privacy policies of these non-affiliated websites.

Interest-Based Ads – Online Advertisements

This Site may carry advertisements from other companies. Some of these advertisements may be personalized, meaning that they are intended to be relevant to you based on what we know about your online activities over time and across different websites you may visit.

We also partner with third-party service providers to serve ads on our behalf on other non-affiliated third party websites. Some of the ads may be personalized, meaning that they are intended to be relevant to you based on what we know about your online activities over time and across different websites you may visit.

If you wish to exercise certain choices regarding receiving personalized advertising from us or third parties, please visit the Network Advertising Initiative Opt-Out page or the Digital Advertising Alliance’s Opt-Out page to opt-out of certain Cookies collected for such purposes. You can also visit the Network Advertising Initiative at http://www.networkadvertising.org and the Digital Advertising Alliance at http://www.aboutads.info/consumers/ for more information about online behavioral advertising.

These opt-out mechanisms rely on Cookies to remember your choices with respect to ad-serving on websites. If you delete your Cookies, use another device, or change browsers, you will need to repeat this process. In addition, opting out of interest-based ads will not opt you out of all ads, but rather only those ads that are personalized to your interests based on activities observed on our Site and/or websites not owned and operated by SAHS for each advertising network you opt-out of.

At this time our Site is not configured to respond to browsers’ Do-Not-Track signals.

Is My Information Secure?

We use commercially reasonable physical, electronic and procedural safeguards designed to protect your information against loss or unauthorized access, use, modification, or deletion. Your information is located on a secured server behind a firewall, and encryption using secure socket layer technology (“SSL”) for sensitive PII. While we work very hard to protect your privacy, no method of security is 100% effective, and we cannot guarantee the absolute security of your PPI or other information and are not responsible for the actions of those who may gain unauthorized access to your information. SAHS makes no warranties, express, implied or otherwise, as to the

ultimate effectiveness of its commercially reasonable safeguards. If you have reason to believe that your use of the Site is no longer secure, please contact us as detailed below.

How Can I Access My PII?

You can personalize your experience on this Site and SAHS family of businesses’ sites by becoming a registered member. By registering, you will be able to tell us what products and services interest you, and whether you wish to receive email about special sales, promotions and other events. Once registered, you can review and maintain your account information at any time by visiting your account settings. Your account information is secure and is accessible by using a password that you select. To become a registered member, or to modify your current preferences, log into your account at the web sites below.

Sears Authorized Hometown Stores, LLC https://profile.searshometownstores.com/d/user_management.jsp?pageMode=loginMode&profileFlag=&fragment=login-register&lang=en_US

Sears Home Appliance Showroom https://profile.searshomeapplianceshowroom.com/d/user_management.jsp?pageMode=loginMode&profileFlag=&fragment=login-register&lang=en_US

Can I "Opt-Out" Of Receiving Promotional E-Mails?

From time to time, we may send you emails with promotional offers and messages. If you would no longer like to receive emails with promotional offers and messages from this Site, you can unsubscribe from these emails by following the unsubscribe link located at the bottom of each promotional email. Your email address will be removed from this Site’s email marketing list within 10 days. Please note that you may still receive transactional, relationship or other non-promotional emails (e.g., order confirmations, shipping notices, statements, important information regarding a product you have purchased).

Will I Receive Notice Of Changes To The Privacy Policy?

SAHS may update this Privacy Policy from time to time. Please check our Privacy Policy periodically for changes. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

How May I Contact You?

If you have any questions about this Privacy Policy, please contact us via our web sites at:

Sears Authorized Home Appliance Showroom http://www.searshomeapplianceshowroom.com/customer-service

Sears Authorized Hometown Stores, LLC http://www.searshometownstores.com/customer-service

Because email communications are not always secure, please do not include credit card or other financial information, health or prescription-related information or other sensitive information in your email to us.

You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. SAHS’s designated email address for such requests is customercare@htstores.com

California Residents

If you are a California resident, you have certain rights under the California Consumer Protection Act (CCPA), as follows:

Right to Access: You have the right to ask us to send you the following information up to two times within a twelve-month period:

o the categories of personal data we have collected about you;

o the categories of sources from which we collected the personal data;

o our business or commercial purpose for collecting personal data;

o the categories of third parties with whom we share personal data;

o the categories of personal data we disclose about you for business purposes;

o the categories of personal data we sell or exchange for consideration about you;

o the specific pieces of personal information we have collected about you.

Right to Delete: You have the right to ask us to delete the personal data about you we have collected. We may deny the request if the information is necessary to:

o complete a transaction, including providing a requested or reasonably anticipated good or service, to or fulfill a contract between the consumer and SAHS;

o detect and protect against security incidents, malicious, deceptive, fraudulent, or illegal activity, or to take against those responsible for such activity;

o debug to identify and repair errors impairing intended functionality;

o exercise free speech or another right provided for by law;

o comply with the California Electronic Communications Privacy Act;

o engage in research in the public interest adhering to applicable ethics and privacy laws where the consumer has provided informed consent;

o enable solely internal uses reasonably aligned with the consumer’s expectations based on the consumer’s relationship with SAHS;

o comply with a legal obligation;

o otherwise use the information internally in a lawful manner compatible with the context in which the consumer provided the information.

Right to Opt-out of the sale of personal informationIf a business sells personal information to third parties, California consumers have the right, at any time, to opt out of the sale or disclosure of their personal information to third parties. To opt out of the sale of your personal information to third parties, please contact us at customercare@htstores.com.

Right to Designate an authorized agentYou have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us at customercare@htstores.com.

Right to non-discriminationThe CCPA grants California consumers the right not to be discriminated against for exercising your privacy rights. If you exercise your privacy rights, we will not discriminate against you, for example, by denying you access to our online services or charging you different rates or prices for the same services, unless that difference is reasonably related to the value provided by your data.

If you are a California resident and you want to submit a request or inquiry to us regarding your rights under the CCPA, you or your authorized agent can contact us at customercare@htstores.com. You do not have to create an account with us to submit a request. Your request will be confirmed within ten (10) days of receipt and we will respond within forty-five (45) days. If we need more than forty-five (45) days, we will notify you that your request is being delayed.

We can only respond to a request that is verifiable. This means we are obligated to take reasonable steps to verify your identity or your authorized agent’s authority and your right to access the information you request. We may ask for additional information that will help us to do so. We will only use that additional information in the verification process, and not for any other purpose.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that your request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

This same California law permits us to provide you, in response to your written request, with a cost-free means to choose not to have your information shared rather than providing the above described information. To that end, you may request that we do not disclose your personal information to unaffiliated third parties for their own direct marketing purposes by contacting us by email at customercare@htstores.com.

Information For Site Users From Outside The United States

The personal and other information that we collect through or in connection with the Site or our services is transferred to and processed in the United States for the purposes described above. We also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States. By using the Site or by providing any personal or other information to us, you expressly consent to such transfer and processing.

GDPR: If you are a consumer within the European Economic Area and your personal data is covered by the General Data Privacy Regulation (GDPR), you have the following rights:

o The right to request access to the personal data that SAHS has about you;

o The right to rectify or correct any personal data that is inaccurate or incomplete;

o The right to request a copy of your personal data in electronic format so that you can transmit the data to third parties, or to request that SAHS directly transfer your personal data to one or more third parties;

o The right to object to the processing of your personal data for marketing and other purposes;

o The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly affects you;

o The right to erasure of your personal data when it is no longer needed for the purposes for which you provided it, as well as the right to restriction of processing of your personal data to certain limited purposes when erasure is not possible.

To exercise any right under the GDPR, please send us an email at customercare@htstores.com.

Canada:  Residents in Canada have the following privacy and access choices available:o Cookies and Similar Technologies. You may block cookies and similar technologies in your browser or device settings, as and if permitted by such device.

o Interest – Based Advertising. You may opt out of receiving targeted advertising from participating ad networks, audience segment providers, ad serving vendors, and other service providers.

o Manage Your Account. You may access, modify or delete your account on the settings or profile page, or by submitting your written request to customercare@htstores.com. We may ask that you confirm and verify your identity.

o Data Access. Subject to applicable law, you may also have a right to access, update, and correct inaccuracies in other personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in the personal information we have in our custody or control by emailing us at customercare@htstores.com. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

o Promotions and Marketing. You may opt out of receiving commercial email, text message, auto-dialed calls, and other electronic messages from us (excluding transactional messages) by following the instructions contained in those messages.

Data Retention and Deletion

We retain information for as long as reasonably necessary to deliver our services to you or to fulfill the purposes described in this Policy, or as required by law. To request the deletion of your personal information, please send us an email at customercare@htstores.com. We will make our best effort to delete all personal information about you. However, please note that certain information, including other information, may be retained in backup databases or for analytic purposes.

Will I Receive Notice Of Changes To The Privacy Policy?

SAHS may update this Privacy Policy from time to time. Please check our Privacy Policy periodically for changes. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. SAHS’s designated email address for such requests is Customercare@htstores.com