Price Match Guarantee
If you find a lower price on an item currently available for sale at another local competitor (including if it is advertised online and honored at another local competitor’s store), Sears Hometown Stores will match that price for up to 14 days after your purchase.
Price Match Guarantee: The Details
- This policy applies to Sears Hometown Stores, and Home Appliance Showrooms and websites. Not applicable for purchases made at Sears Outlet, SearsOutlet.com or American Freight.
- For purchases made online via the following sites; SearsHometownStores.com, and SearsHomeApplianceShowroom.com, the Price Match adjustment must be completed in-store.
- If one of our stores advertises a lower in-store, or online price within 14 days following your purchase, bring in your original receipt in store for a price adjustment during the effective dates of the ad.
- If a competitor advertises a lower in-store, or online price, bring in the original print advertisement, or print the ordering page (including the costs for shipping and handling), and give it to your Sears Hometown Store, or Home Appliance Showroom at the time of, or within 14 days after, your purchase.
- No Price Match on consumer electronics.
- Applies to items which are identical including the brand name, size, weight, color, quantity, and model number.
- Limit of one competitor online price match per identical item, per customer.
- Price must be valid at the time the price match is requested.
- Competitor price which will be matched to include item and shipping and handling, but not delivery.
- Competitor online items must be in stock and available for delivery to your area at the time a price match is requested.
- If item is not offered for sale by us, or is out of stock, a rain check will not be issued to match the online price or competitor’s print ad.
- We reserve the right to verify a competitor’s advertised price and the availability of the item.
- All matches are done against pre-tax prices; customer is responsible for applicable taxes.
- We may modify these terms at any time.
- Our associates’ discounts may not be used with online competitor price match.
Price Match Guarantee: The Exclusions
- Our stores in Puerto Rico, Alaska and Hawaii are excluded from online competitor price matching.
- We will not price match internet-only retailers.
- We will not price match items sold by Sears Outlet stores, SearsOutlet.com or American Freight.
- “Marketplace” vendors: We will not price match third party sellers who offer items for sale on Sears.com. (i.e. items not listed as “Sold by Sears” on Sears.com are not eligible for price matching).
- Sears Licensed partner websites, Sears Presents, or Shop At Home catalogs are not eligible.
The Following Offers Do Not Qualify For Price Match:
- Online only offers.
- Prices that only display on a website after guests log-in or where a paid membership is required or paid loyalty programs. (e.g. prices that require a club or loyalty card that is associated with a membership fee).
- Clearance, closeout, damaged product, used, reconditioned/refurbished/open packages, or liquidation sales.
- Prices on protection agreements or on products contingent with a protection agreement included.
- Prices advertised only as a percent off or dollar off.
- Buy One, Get One if the retail price is not shown in the advertisement.
- Competitor coupon required.
- Competitor price matches.
- Mail-in offers or instant rebates.
- Offers that include financing.
- Free product where no qualifying purchase is required.
- Bonus or bundled offers and special purchases.
- Sales tax promotions.
- Ads which are limited time/limited supply/limited quantity.
- Door Buster prices.
- Ads which have pricing or typographical errors.
- Competitors’ services (including, but not limited to, delivery, warranty, installation, assembly, etc.), parts, or digital services.
- Kenmore items which are not sold by us or Transform Holdco formats.
- Non-branded items (e.g., product not marketed under a specific brand name).
Price Matching is not allowed beginning October 31, 2021 (10/31/2021) through the January 1, 2022 (01/01/2022). This includes adjusting prices for previously purchased items.
Sears Hometown and Home Appliance Showrooms will NOT price match:
- Competitors’ items that are limited in quantity, offered for sale for less than six hours during a day.
- Competitors’ or our websites’ bonus or free offers, special offers, bundled offers, rebates, financing offers, coupons, clearance or closeout prices, services.
- Competitors who do not match their own online prices (Wal-Mart and Target).
- Competitors selling Kenmore product other than Sears Hometown or Transform Holdco.
- Typographical errors or competitors’ prices that result from a price match.
Price Protection Policy
Buy with confidence from Sears Hometown, and Home Appliance Showroom stores. If an item you have purchased from Sears Hometown, or Home Appliance Showroom stores goes on sale for a lower price within 14 days of your purchase, Sears Hometown, and Home Appliance Showroom stores will refund the difference. All Price Match rules and exclusions apply including no Price Protection adjustments between Thanksgiving Day and the Wednesday after Thanksgiving.
To claim a Price Protection Policy adjustment, go to your original Sears store where the purchase was made with your receipt.
If your purchase was made on Sears.com, please fill out a Price Protection form. You will be given a refund for the difference of the original selling price and the current advertised /reduced price. Apparel clearance merchandise and conditional Online Only Special Offers do not qualify for Price Protection Policy adjustments.
Price Match Guarantee: FAQs
What If The Local Competitor Item Is Not Listed As Being Limited Quantity, But The Item Is Not In Stock?
If a local competitor is out of stock of the particular item, we will not match the local competitor price. In stock means that the item is available for same day pickup or can be delivered within 7 days by the competitor. We reserve the right to call the local competitor to verify if the item is in stock.
What Do You Consider To Be A Local Competitor Retail Store?
Local competitor retail store refers to a store that is in the same market.
How Do You Handle A Price Match If Your Price Includes A Promotional Offer Such As A Free Gift Card Or Rebate?
Our net purchase price is calculated by deducting the value of all instant and mail-in discounts such as rebates, free offers and promotional gift cards. We will price match the item price including shipping and handling. However the rebate or free offers from Sears Hometown associated with a product will not be included.
What Does Identical Item Mean?
An identical item is the same brand and model number. This item must be new and in-carton and include the same US warranty and same accessories as an item we offer.
What Is Transform Holdco Format?
Transform Holdco formats include Sears full-line stores, Sears Grand stores, Kmart stores, sears.com and kmart.com. We do not price match merchandise from Sears Outlet Stores, SearsOutlet.com, American Freight or any Marketplace items on Transform Holdco websites.