FAQs

We respect your time and privacy. We promise not to market to you unless you ask. We understand any hesitation you have in providing your personal information, that’s why we promise:

  • Any information you provide Sears Hometown and Outlet Stores will not be sold to anyone at any time.
  • At Sears Hometown and Outlet Stores your privacy is guaranteed.
  • Your personal information will never be shared.
  • To read our complete Privacy Policy, click here.

 

You may track an order by accessing your online account and viewing the order status and tracking information in the order history details. Also, once your order has shipped, a Shipping Confirmation email is sent to you with the name of the carrier and the tracking number. You can use this information to track your order via the carrier’s tracking site.

For major appliance orders, you will select a delivery date at the time of purchase. You will receive a phone call from the local delivery agency the evening prior to your delivery in order to advise you of the 4 hour delivery window. You will also receive a call 30 minutes prior to arrival on the day of delivery. To change your delivery date, call the delivery agency at 1-866-433-5879.

Visit our Shipping and Delivery page for more information.

Contact your local store to arrange a return or exchange. Find your local store using our Store Locator.

For more information on our Return Policy, click here.

Upon request, we will attempt to cancel your order. Unfortunately, if the order has been processed and the merchandise is in transit the order cannot be cancelled.

If the merchandise is already in transit, you can return the merchandise to your local store or call for the store for other options.

Please see our Returns Policy for more details.

Once an order has been placed, it cannot be modified. For additional assistance you contact the store where the order was placed.

Please visit our Shipping and Delivery page for more details.

Online merchandise can be returned in several ways:

    • Delivery items (appliances, large/bulky equipment or electronics, etc.)
      • By scheduling pick-up with your local store
      • By returning to any Sears Hometown Store, Sears Home Appliance Showroom or Sears Hardware Store*
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  • Shipped items (UPS, US Postal Service, etc.)
    • By mail
    • By returning to any Sears Hometown Store, Sears Home Appliance Showroom or Sears Hardware Store*

For more information on our Return Policy, click here.

*Contact your local store for more details

 

You can use the following payment types when making a purchase:

  • Visa
  • MasterCard
  • American Express
  • Sears Card

 

If an item you have purchased from Sears Hometown, Hardware and Home Appliance Showroom stores goes on sale for a lower price within 14 days of your purchase, Sears Hometown, Hardware and Home Appliance Showroom stores will refund the difference. See our complete Price Match Guarantee Policy for more information.

We automatically set your nearest store based on your location when you arrive at the site. You can see what store has been automatically selected at the top right hand corner of the screen.

Hovering over this section will give you several options:

  • View the currently selected store’s hours, address, and phone number
  • View other nearby stores and select “Make Your Store” if you prefer
  • Select “Update Your Zip Code” to shop stores in other areas

You can also visit our Store Locator to find your nearest Sears Hometown, Hardware, Home Appliance Showroom, or Outlet store.

 

The amount of time your order will be in transit varies according to item location, category, size, weight, and shipping/delivery type. Estimated arrival time is calculated for each item in checkout.

Registered users can log into their account and view the order history and details of any order they have placed online.

After placing your order, you will receive an Order Confirmation e-mail that will act as your receipt and contain all relevant order details.

Shipping and delivery carriers are pre-selected based on product type and location.

See complete Shipping and Delivery details.