You may track an order by accessing your online account and viewing the order status and tracking information in the order history details. Also, once your order has shipped, a Shipping Confirmation email is sent to you with the name of the carrier and the tracking number. You can use this information to track your order via the carrier’s tracking site.
For major appliance orders, you will select a delivery date at the time of purchase. You will receive a phone call from the local delivery agency the evening prior to your delivery in order to advise you of the 4 hour delivery window. You will also receive a call 30 minutes prior to arrival on the day of delivery. To change your delivery date, call the delivery agency at 800-732-7747 (1-800-SEARSIS).
Visit our Shipping and Delivery page for more information.